Everything you need to know about ordering from Eemira. If your question is not answered here, get in touch and we will help.
Ordering
Do I need an account to order?
No. You can place an order as a guest — just add what you want to your cart and complete the checkout form. You only need to give us the details required to deliver your parcel.
How do I know my order went through?
You will see a confirmation screen as soon as the order is placed, and we send a confirmation email to the address you entered at checkout. If neither appears, check your spam folder before re-ordering, or contact us so we can look it up.
Can I change or cancel an order?
Yes, as long as the parcel has not yet been dispatched. Contact us as quickly as possible with your order number and we will do our best to catch it.
Payment
Which payment methods do you accept?
We currently accept Cash on Delivery. You pay the courier in cash when your parcel arrives, so you never have to send money in advance.
What currency are prices in?
All prices on the site are in Pakistani Rupees (PKR) and include any applicable charges shown at checkout.
Delivery
Where do you deliver?
We deliver across Pakistan. See our delivery areas page for details.
How much is delivery?
Standard delivery is currently free on every order. The exact charge, if any, is always shown in your cart before you confirm.
How long will my order take?
Orders are usually dispatched within 1–2 working days. After dispatch, most parcels arrive within 2–3 working days in major cities and 3–5 working days elsewhere in Pakistan.
Returns and refunds
Can I return something?
Yes. Unused items in their original packaging can be returned within 7 days of delivery. Full details are on our shipping and returns page.
My item arrived damaged or incorrect.
We are sorry — please contact us within 48 hours of delivery with your order number and a photo of the item, and we will arrange a replacement or a refund.
Products
Are the product photographs accurate?
We photograph the actual stock we hold. Colours can still look slightly different between screens, and handmade or natural items vary a little from piece to piece.
Is an item back in stock?
If something you want is unavailable, contact us with the product name and we will tell you whether it is returning.
Still need help?
Call us on 0325 4221605, email support@eemira.com, or use the contact form. We answer every message.