How your order reaches you, and what to do if something is not right. These terms apply to every order placed on eemira.com.
Where we deliver
We deliver to addresses throughout Pakistan. We do not currently ship outside Pakistan.
Delivery charges
Standard delivery is currently free on all orders. Any charge that does apply is always calculated and displayed in your cart and again at checkout, before you confirm the order. You will never be asked for a charge that was not shown to you beforehand.
Dispatch and delivery times
- Dispatch: orders are normally packed and handed to the courier within 1–2 working days.
- Major cities: typically 2–3 working days after dispatch.
- Other areas: typically 3–5 working days after dispatch.
Working days are Monday to Saturday, excluding public holidays. Delivery can take longer during sale periods, around Eid, and in severe weather.
Paying for your order
We deliver on a Cash on Delivery basis. Please have the exact order total ready for the courier. Nothing is charged before your parcel arrives.
When your parcel arrives
Please check the parcel before the courier leaves. If the outer packaging is clearly damaged, note it with the courier and contact us the same day.
Returns
If something is not right, you may return it within 7 days of delivery, provided the item is:
- unused and in the same condition in which you received it;
- in its original packaging, with any tags, seals and free gifts included.
Items we cannot accept back
For hygiene and safety reasons we cannot accept returns of opened cosmetics, skincare or personal-care products, pierced jewellery, innerwear, or personalised and made-to-order items — unless the item arrived damaged, faulty or incorrect.
How to start a return
- Email support@eemira.com or use the contact form within 7 days of delivery.
- Include your order number, the item you want to return and the reason.
- We will reply with return instructions and the return address.
Please do not send anything back before we have confirmed the return, as we may not be able to trace it.
Damaged, faulty or incorrect items
Contact us within 48 hours of delivery with your order number and a clear photograph of the item and its packaging. We will arrange a replacement or a full refund, including any return cost. This is in addition to your rights under Pakistani consumer law.
Refunds
Once we receive and inspect the returned item we will confirm the outcome by email, normally within 3 working days. Because we currently take payment as Cash on Delivery, we will agree the refund method with you directly when we confirm your return.
Questions
Call 0325 4221605 or email support@eemira.com and we will help.